We are looking for an enthusiastic and driven Customer Service Agent based in Athens.

ABOUT US
We are a licensed Payment Institution operating in the Greek market since 1991. We are the principal Agent for Western Union in Greece, a global leader in electronic money transfer operating a network of more than 550,000 locations across more than 200 countries and territories.
We work across a network of trusted Agents to offer our Customers innovative payment solutions.
We are a Team that values integrity, innovation and passion. 

Main responsibilities

• Answer inbound and outbound calls in a timely, friendly and efficient manner
• Identify customer needs, clarify information, provide solutions and manage complaints
• Manage and process customers and subagents’ requests in collaboration with other departments

Requirements

• Lyceum, IEK, BSc degree
• 2-3 years of previous experience in customer support role/customer service or equivalent
• Excellent computer knowledge (MS Office/ CRM system)
• Excellent knowledge of English language
• Strong communication, negotiation and interpersonal skills
• Customer focus and adaptability to different personality types
• Flexibility and adaptability in performing additional tasks where needed

Important information

• Customer Service working hours: Monday – Sunday, 8:00 – 21:00
• Rolling schedule

We offer

• Private Health Insurance 

All applications will be treated with confidentiality.

Send your CV by clicking APPLY below